Computer and Network Information

Requesting help

• Help for computer users

The support staff use a system based on the software package Req for tracking requests. All requests and questions should therefore be sent to the email address support@comlab.ox.ac.uk rather than to individual members of the support staff. For hardware faults please contact the technicians by telephone on 73845 or 73832, or by email to technicians@comlab

Administration & Procedures

• Applying for a ComLab or ECSLab computer account
• University Rules for Computer Use
• Computing Support services, principles and registers

Documentation

• FAQs
• Computer Documentation guides, including
  • Guide for New Users of the ECSLab Network
  • Electronic mail
  • Remote access with ssh
• Software Packages available (on Solaris systems)
• User filestores in the comlab and ecs networks
• General filestores in the comlab and ecs networks
• Solaris documentation from docs.sun.com
• Local newsgroups
• Adding pages to the comlab web site

Information about planned computer and network downtime is posted to the newsgroup ox.comlab.announce.